Faq
How can I make a Makeup Biography account?
Just click on the “Account” button on the top right-hand corner of the page and click on “Sign Up”. Fill in your name, email address, and password.
You can even sign up using your Facebook or Google+ account. Yes, it is that simple.
What if I have forgotten my account password?
When signing in you can click on the forgotten password link below the sign-up area.
You will be redirected to a new page where you will be instructed to fill in your registered email address.
You will receive an email with a link to reset your password.
How do I add items to my wishlist?
To add an item to your wish list, click on the heart icon while viewing the product.
How do I remove an item from my wishlist?
1. Go to 'My Wishlist' menu.
2. To remove an item from the wishlist, click on the heart icon of that item.
How do I pay for a Makeup Biography purchase?
Makeup Biography offers you multiple ways to pay securely. These include:
- Debit and Credit Cards
- Net banking
- Google Pay
- Paytm
How can I use a coupon code on my order?
1. When you click on the “place order” button, you are directed to a page where you can redeem any coupon code.
2. On this page, you can enter the coupon code and the respective discount will be applied to your order.
3. You can then proceed to checkout and pay the remaining amount using any other form of payment.
Note: Only one coupon code can be used on a single order. If you choose to cancel an order after applying a coupon code, it would not be usable for a later purchase. In case of suspected misuse of coupons, Makeup Biography reserves the right to cancel orders.
What measures does Makeup Biography take to ensure the products are not damaged during delivery?
We at Makeup Biography maintain a very high level of quality control and have received minimal complaints about the quality of our packaging.
Furthermore, less than 0.5% of our products we ship in a year are returned to us as damaged. To ensure your products remain undamaged during the shipping process, we package our products in boxes, which are covered in plastic layers. Each individual product is then packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
Do the storage systems ensure that the quality of the products is intact?
95% of our inventory is kept in our warehouse. Since we only sell our freshest products, the remaining 5% of our stock is sourced from the brand as soon as you place your order. This would take an additional 2-3 days for delivery.