CANCELLATION POLICY

Cancellation before shipment (Only valid on orders’ place & delivery in India):
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on info@makeupbiography.com or call us on 9902875828 (Monday to Friday, 10AM - 6PM).
In such cases, the order will be cancelled, and the money will be refunded to you within 24 - 48 business hours after the cancellation request is duly processed by us.

How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 24 - 48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2 - 3 additional business days for the amount to reflect in your account.

What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

Help! the cancel button is disabled.
Well, it can mean two things:

The order might have already been packed or shipped out; in which case you can refuse the delivery of the order. No worries!
Something might not be working as it's supposed to, on the website. Give us a call or send us an email and we'll help in fixing it.